An integrated solution for customer reviews and feedback
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Get a unified view of the customer experience by centralizing reviews and feedback in one place -
Combine reviews and feedback for richer insights without increasing marketing pressure
Customer Reviews
Customer reviews are public and visible online. They help build trust, increase brand awareness, and boost conversions by directly influencing future customers.
Feedback
Feedback is collected for internal purposes. It helps understand the real customer experience, identify pain points, and uncover areas for continuous improvement.
By leveraging both, you fully tap into the voice of your customers—enhancing your brand image while optimizing the customer experience.
Customer Reviews and Feedback
Two complementary pillars of the Voice of Customer
Reviews and feedback may seem similar but serve different purposes:
Unified Voice of the Customer,
Amplified Results
Capture the Voice of the Customer
Don’t settle for post-purchase reviews. Collect real-time feedback at every touchpoint—online, in-store, via QR codes, emails, or chat. From discovery to after-sales service, gather rich insights across the customer journey and enhance their experience.
Centralize Reviews and Feedback
Break down silos. Bring reviews and feedback together on a single platform to get a complete picture of customer sentiment. Monitor satisfaction in real time, respond faster, and show customers that their voice matters.
Boost SEO, Traffic, and Conversions
Authentic reviews build trust and drive digital performance. Improve SEO, fuel Rich Snippets, and increase clicks by showcasing reviews on product pages. Visitors who read reviews are twice as likely to convert and return.
Turn Insights into Actionable Opportunities
Analyze, understand, and act on your data easily with our personalized dashboards. Whether you’re evaluating a brand, product, or store, you’ll get a clear view of your customer feedback. Enriched by AI, our dashboards highlight both positive and negative sentiments to guide your decisions and boost customer satisfaction.
Put the Voice of the Customer at the Heart of Your CRM Tools
Enrich your customer data by automatically feeding reviews and feedback into your CRM tools (Salesforce, Microsoft Dynamics, etc.). Give your Marketing, Product, and Customer Experience teams enriched and actionable insights for more precise targeting, more relevant campaigns, and decisions centered around real customer expectations.
Unlock more value,
explore all our features
Collect
Give your customers a voice by collecting post-purchase feedback, and leverage their reviews to generate growth. Our solution automates the collection process on a large scale.
Manage
One review is good, thousands are better! But you still need to manage, process, and moderate them efficiently. Automate the process according to precise specifications and make the task easier for your teams.
Activate
Share your customer reviews on a large scale and leverage the “Verified Reviews” label! Activate them across all online (website, third-party review platforms, social media, etc.) and offline (TV ads, POS, promotional campaigns, etc.) channels. The possibilities are endless!
Analyze
One Integrated Solution.
Centralized Insights.
Ready to unlock the full potential of the Voice of the Customer?