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Our ebooks

Welcome to our collection of e-books, white papers and guides: your source of information and expertise. These free downloadable resources are specially designed to deepen your marketing and customer experience skills.

Discover our ebooks

  • Consumer Survey Report: Review Habits from Search to Purchase

    This report is an overview of what they want to hear about your brand – and when and where they want to talk about it – all while shopping for their favorite pieces.

  • Consumer Survey Report: The Role of Reviews in Creating a Superior Shopper Experience

    This report is an overview of how consumers rely on the collective wisdom of their peers to navigate product quality, service reliability, and overall satisfaction.

  • From Stars to Sales—Ratings and Reviews Matter

    Dive deep into this internal Skeepers report on the power of ratings and reviews, revealing a wealth of data on the real levers that drive consumers to make a purchase and leave a review.

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