Our ebooks
Welcome to our collection of e-books, white papers and guides: your source of information and expertise. These free downloadable resources are specially designed to deepen your marketing and customer experience skills.
Discover our ebooks
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Consumer Report 2025 - GenAI, Social Commerce and Communities: What Consumers Truly Think
Discover the major trends are reshaping the shopper journey. The radical shift in AI-powered search is turning into a true decision-making assistant and the rise of social commerce is merging discovery and purchase in one seamless flow.
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Consumer Survey Report: Review Habits from Search to Purchase
This report is an overview of what they want to hear about your brand – and when and where they want to talk about it – all while shopping for their favorite pieces.
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Consumer Survey Report: The Role of Reviews in Creating a Superior Shopper Experience
This report is an overview of how consumers rely on the collective wisdom of their peers to navigate product quality, service reliability, and overall satisfaction.
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From Stars to Sales—Ratings and Reviews Matter
Dive deep into this internal Skeepers report on the power of ratings and reviews, revealing a wealth of data on the real levers that drive consumers to make a purchase and leave a review.
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